DELIVERY INFORMATION:

We want you to be happy with your purchase so please e-mail or phone if you are in any

doubt before you buy! Buyer can collect any item saving on postage please e-mail or

phone for an appointment.Collections are by Appointment Only.

Please Note -We will only deliver to the cardholders address so please make sure that the

Credit Card is registered to the shipping address the may be occasions were this may

differ also if the payment comes in Delivery address – unconfirmed we will make

enquires be for we ship if you are not sure please use our contact us page in the first

Please ask before you pay for details of Special Delivery™ 9.00am or Special Delivery™

Next Day Courier Service if you wish to use that service we will send an amended invoice.

Our items are sent via door to door courier 3-5 working days in most cases (sometimes

this includes Saturdays) all our items are sent via a trackable system.If you do miss the

delivery we are assured that the courier will leave a card but should you fail to re arrange

delivery of your parcel after a failed delivery attempt and the parcel is returned to us by the

courier, then you will incur a further delivery & packing charge for us to re send the parcel

back to you .To help keep delivery costs to a minimum we send out via a standard service

& use recycled packaging.

Proof of despatch and delivery receipt is always obtained with full tracking and reference

number.We will not be held responsible for items lost or damaged whilst in transit including

other delivery services, but we will always provide all details to help you make a claim.We

would not consider an item as lost until 7 working days have elapsed from collection date

this is the time scale set by our courier.We will endeavour to help and may be able to offer

a credit if you have ask for items to be sent via Special Delivery or extra insured delivery

service.Remote area delivery to postcodes IM, HS, ZE, please contact us first as the is an

small additional delivery charge.If you live in area that might be subject to extra charges

and you are unsure please contact us before you buy.We aim to despatch all stock orders

buy the next working day except for weekends and public holidays.

 

New Diecast Models:

Pre-order or Back order: All items in this section are non-stock ordered in from our

suppliers on Pre-order & Back order.

Pre-order is for a product not yet released by the manufacturers but can be pre-ordered

the item will be marked as Availability: Pre-Order on the item page please see our News

Blog RSS Feed for latest news and estimated release dates when available Pre-order

when paid for we will endeavour to give you an estimated release date set by the

manufacturers when released delivery will be around 18 working days from item being

stocked by our suppliers this is a maximum and could be sooner depending on stocks

Back ordered items will be marked as Availability: Back-Order on the item page when

an order is placed typical UK delivery around 18 working days this is a maximum and

could be sooner depending stocks all subject to availability we will keep you informed at all

times. Payment is Non-transferable to other purchases or models also Non-refundable if

you cancel your order which we have specially ordered in.We will at that stage deduct a

deposit or admin charge or if the item is in stock with us we will try to sell it on & refund the

difference.Refunds are made at our discretion.We will Refund- if we cannot supply you

with the model Pre ordered or if the model is cancelled by the Manufacturer or becomes

unavailable we will refund you in full without question.Refunds will also apply if we cannot

supply you on a back order due to stock shortage from our suppliers.

When ordering from New Diecast Models category on Pre-order or Back-order the item/s

will show in the basket ‘’Products marked with *** are not available in the desired quantity

or not in stock!’’ this means that you can continue to the checkout and the item/s are on

Pre-order or Back-order if you are unsure please contact us.

NOTICE: All items are subject to availability including specially ordered in orders once you

have passed thought the checkout you have agreed to be bound by our terms and

conditions as set for road2racemodels.Delivery options are shown in the shopping cart

under Estimate Shipping & Taxes if you are unsure at this point please contact us

The Distance Selling Regulations usually cover sales made over the internet this will apply

to uk diecast models or any web site associated with or acting on behalf of uk diecast

models

Worldwide Delivery: All Items are sent from the UK via a singed for service example

International Signed For only.

 

Customs fees on my order?

Your order may be charged customs fees taxes or duties upon delivery.road2racemodels

has no control over these fees contact your local customs office for more information.The

shipping charges you pay cover International Signed For only which is the shipping

cost,this does not include customs fees,import taxes,duties. If payment of additional fees is

refused the item will be returned to road2racemodels.Refunds are made at our discretion

but will not including shipping costs.

OVERSEAS BUYERS PLEASE CONTACT US VIA E-MAIL IF YOU NEED HELP

WITH SHIPPING COSTS

 

Accounts, Affiliates, Promotions:

By creating an account you will be able to take full advantage of offers and promotions that

run from time to time including discounts, free shipping, coupons, reward points gift

vouchers as well as a newsletter, it’s quick, free, and non-intrusive and you do not need to

purchase anything. If you wish to close your account please contact us and we will remove

all details from our system.

Once your account is approved you may wish to make a purchase or wait to see what

offers become available it is on the discretion of road2racemodels on what promotions are

on offer and how long they run for.

Terms and conditions are offered on each offer or promotion please make sure that you have

read our privacy policy terms and conditions and that you are happy with that and by

clicking to continue you agree to be bound by them, road2racemodels being owners of the

web site has the right to change or modify prices commission coupons vouchers or any

offers at they discretion and without notice with the exception of gift vouchers .

 

Returns Policy:

If you have just simply changed you mind about the goods for any reason & the goods are

not faulty & the item is as described, We will accept the item back as long as it is in the

same condition as when sent to you but will need to deduct 15% restocking fee or £5 from

the balance also all shipping costs will be deducted to, refunds will be sent in same way as

item paid for. We will accept returns if the item is not as described or falls within The

Distance Selling Regulations then only the above applies. IT IS IMPORTANT WE CAN

ONLY ACCEPT RETURNED GOODS IF THEY ARE IN A MERCHANDISABLE

CONDITION & IN ORIGINAL PACKING IN THE CASE OF CLOTHING THIS MUST BE

UNWORN WITH TAGS IF SENT WITH TAGS, UNWASHED AND IN THE ORIGINAL

PACKING SUPPLIED. You must inform us of your intention to return the goods to us in

writing within 7 days of receiving the goods by sending an email or some form of written

Anything received without notification will not qualify for a refund. If you need to return the

item to us, please ensure that the product is in its original packaging. You will need a RMA

number also cover your own costs for returning the item and it is advisable to send returns

by recorded delivery as we cannot be held responsible for items that go missing in the

post. Buy It Now listings. The UK Distance Selling Regulations do not apply to all types of

items if your listing does not fall under the Distance Selling Regulations; we are not legally

obliged to refund a buyer if they change their mind. If after 7 days has lapsed it will be at

our dissection to except goods back normally will not be held to receiving the goods

back, by purchasing the goods you have agreed to our terms & conditions

We want you to be happy with your purchase so please e-mail or phone if you are in any

doubt before you buy!

This of course does not affect your consumer rights. By purchasing products from this web

site you are agreeing to be bound by the terms & conditions set out. If you are unsure

about our terms of trading please contact us before you make a purchase. Please see: Full

Terms & Conditions Post & Packing Returns Policy: This will apply to road2racemodels or

any web site associated with or acting on behalf of road2racemodels


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